Forum Archive


Software: Bug Reporter not working

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written by: barnone

Confirmed fixed for me in .14 as well as unstable 7. Also Alpha setup in unstable 7 works now.

written by: KaylaK

Fri, 1 Jan 2010 18:44:59 +0000 GMT

"Failed to send message to Eigenlabs"

I've never been able to send a bug report and wondered if anyone else was having this problem?



written by: geert

Fri, 1 Jan 2010 19:10:50 +0000 GMT

I used to have this with the very first release, since then I never had a problem. Maybe you're on a network where a firewall prevents this or all your network traffic might have to go through a proxy.

written by: KaylaK

Fri, 1 Jan 2010 19:16:25 +0000 GMT

I've tried it in two different locations and still have the same problem unfortunately :(

written by: kevinmorgan

Sat, 2 Jan 2010 00:02:16 +0000 GMT

Same problem here as well. Using version 1.09.

written by: Tones2

Sun, 3 Jan 2010 17:05:11 +0000 GMT

Same problem here with version 1.09. I just send emails with the bugs listed instead.


written by: sam

Mon, 4 Jan 2010 16:00:51 +0000 GMT

Hi all,

Thank you for your posts - we are currently working on a fix for this Bug Reporter issue and hope to have a fix in the next software release.

Eigenlabs Software Department

written by: KaylaK

Sat, 16 Jan 2010 23:16:21 +0000 GMT

Hi Sam,

Thanks very much for replying! The new release fantastically resolves the problem of the Browser not displaying in Tiger, so thank you very much for fixing that :)

Just to let you know I tried sending a bug report to say thanks but it didn't work :(

Thanks for all your help!


written by: barnone

Sun, 24 Jan 2010 17:45:00 +0000 GMT

Bug Reporter still not working in EigenD 1.1.0 unstable 6 or 1.0.13.

written by: geert

Sun, 24 Jan 2010 17:46:07 +0000 GMT

This is really strange, the bug reporter has been working for me ever since release 1.0.2 I think. Did you by any chance look in the system logs to see if something useful was printed?

written by: barnone

Mon, 25 Jan 2010 15:34:56 +0000 GMT

The message at the bottom of "Error Report" window is
"Failed to send message to eigenlabs. Try again later" shows no output in the system log.
Nothing in eigend.0.log or .0.log either.

written by: geert

Mon, 25 Jan 2010 15:36:47 +0000 GMT

Are you behind a proxy?

written by: barnone

Mon, 25 Jan 2010 16:18:46 +0000 GMT

No I'm not. However, if Ihad some details of what server we were hitting, etc..I could do some investigation.

written by: geert

Mon, 25 Jan 2010 16:24:26 +0000 GMT

If they don't pick this up, maybe a quick check with LittleSnitch?

written by: barnone

Tue, 26 Jan 2010 02:03:27 +0000 GMT

yeah but I'm not that motivated to get out a packet sniffer just yet.

written by: aaronw

Tue, 26 Jan 2010 15:52:29 +0000 GMT

Hi all,

We are fixing the bug reporter right now and hope to release the fix in the next stable release of EigenD.


Customer Services

written by: stuwyatt

Wed, 27 Jan 2010 21:04:05 +0000 GMT

It appears that EigenD 1.0.14 (as well as a new unstable release) is now available for downloading... with the bug reporting feature fixed.

written by: barnone

Wed, 27 Jan 2010 21:50:07 +0000 GMT

Confirmed fixed for me in .14 as well as unstable 7. Also Alpha setup in unstable 7 works now.

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